Return Policy

How do I return an item(s)?

We are here to offer you a smooth return process for your purchased item(s). Any order that has been shipped within UAE or KSA, falls within a returnable category and is within the 7 days limit from the date of delivery, can be processed for return. In case of return request you can contact us on: +971 0509216610

Non-returnable Products.

Below is the list of the items that are not eligible for a return, replacement, or exchange:

1. Products that are classified as hazardous materials or contain flammable liquids or gases like batteries.

2. Personalized items that you requested to be designed especially for you.

3. Products that have been fully assembled or have been requested with installation are not eligible for returns. ( Examples - ride-on toys, playpens, indoor/outdoor playsets).

4. Products that have been used or damaged by you, or are not in the same condition as you received them.

5. Products with tampered or missing serial numbers.

6. Damaged items due to misuse or showing signs of wear and tear, even if they are still under their warranty period.

7. Santa delivery orders

8. Orders shipped to international destinations [Outside UAE and KSA] *unless found to be faulty. Faulty products will require verification.

Note: If the item was purchased on sale, the refund/store credit for the returned item will be initiated for the same value paid when placing the order ONLY.

Once we receive the product, it will be inspected by our team to ensure it meets our returns policy guidelines. The refund will be processed according to our refund policy.

For International Warranty claims, the customer will be responsible for all shipping fees - both collection and return.

Refund Policy:

You will get a refund if the product(s) are returned, evaluated and found eligible for return.

International shipped orders are not eligible for refund *unless found to be faulty. Faulty products will require verification

For all prepaid orders, we do offer a refund on debit/credit card, Apple pay and/or PayPal. However, this is not applicable for cash on delivery orders.

You can choose whether you want your money as cash or back to your credit/debit card.